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Effects of verbal abuse experience and burnout on turnover intentions of hospital nurses at small and medium-sized hospitals
Journal of the Korean Data & Information Science Society 2018;29:665-78
Published online May 31, 2018
© 2018 Korean Data and Information Science Society.

Hee Jung Heo1 · Soo Kyoung Lee2

1Department of Nursing, Graduate School, Keimyung University
2College of Nursing, Keimyung University
Correspondence to: Associate professor, College of Nursing, Keimyung University, 1095 Dalgubeoldaero, Daegu 42601, Korea. E-mail:
Received April 20, 2018; Revised May 18, 2018; Accepted May 22, 2018.
This is an Open Access article distributed under the terms of the Creative Commons Attribution Non-Commercial License ( which permits unrestricted non-commercial use, distribution, and reproduction in any medium, provided the original work is properly cited.
In this descriptive survey study, we sought to identify the effects of verbal abuse experience and burnout on turnover intentions among hospital nurses working at small to medium-sized hospitals. The data were collected by surveying 212 nurse clinicians working at two hospitals in D metropolitan city, K province; the hospitals had less than 300 beds. The data were analyzed in terms of errors, means and standard deviations, t-tests, one-way analysis of variance (with Scheffe’s post hoc test), Pearson correlations, and stepwise regression analysis using SPSS Statistics 22.0. Nearly all (97.6%) of the participating nurses experienced verbal abuse, with “verbal abuse through direct speech” being the most common (n = 113, 53.3%); however, “verbal abuse through SNS” was the most severe in terms of intensity (n = 141, 66.5%). Moreover, significant correlations were found between the participants’ verbal abuse experience (from patients and guardians, doctors, and other nurses) and burnout and turnover intentions. The significant influencing factors of turnover intentions were verbal abuse experience from doctors and burnout.
Keywords : Burnout, nurses, small and medium sized hospitals, turnover intention, verbal violence experience.